Published: 02:43 BST, 11 August 2026 | Updated: 02:46 BST, 11 August 2026
The Buffalo Bills will use the remaining six weeks before the NFL season to work out the kinks of their brand new $2.2 billion Highmark Stadium.
'We are currently addressing internal and external feedback regarding the facility's operation following the first event,' a team spokesperson told Front Office Sports. 'We'll utilize the next six weeks to refine any details.'
The statement was a response to online criticism from fans after the state-of-the-art facility in Orchard Park, New York held its first open practice earlier this month.
Several posts racking up millions of views showed lower-level seats, including those near the 50-yard line, partially obstructed with paneling. Meanwhile, fans in the upper deck revealed staircase railings and glass partitions blocking sight lines to much of the field and end zones.
Substantial frustration was also directed at personal seat licenses (PSLs) and expensive lower-tier seats, where standing platforms completely blocked the view of the opposite side of the field for many spectators.
Some supporters claimed they felt misled by franchise representatives, alleging that they had been explicitly assured that railings and safety barriers seen in virtual venue tours would not impede real-life sightlines.
Whoever designed the new Bills stadium should wasn't very keen to detail. Imagine paying tens of thousands on PSLs and season tickets and walk into a view like this… pic.twitter.com/mGhzbCaMVs
The Buffalo Bills will use the remaining six weeks before the NFL season to work out the kinks of their brand new $2.2 billion Highmark Stadium (pictured), a team spokesman revealed
Libby Powers, right, and Kyson Miles, of Belfast, New York, pose for at Highmark Stadium
Taking to X, many fans voiced their frustrations with the design of the stadium.
One fan, sharing a picture of their seat, said: 'This is our view in 418. We were told that the railing that was obstructing the view in the virtual tour wasn't going to be a problem in real life. Well it is.'
'Whoever designed the new Bills stadium… wasn't very keen to detail. Imagine paying tens of thousands on PSLs and season tickets and walk into a view like this,' another fan wrote on social media.
They later replied to their own post, adding: 'It affects every single section in the entire upper deck of the stadium for the first 5-10 rows (depending on your height). That is thousands of people.'
The obstructed view seating inside the Bills new Highmark Stadium is definitely a significant problem The fact there are fans claiming ticket reps blatantly lied to them is an even bigger issue pic.twitter.com/Agl1CyRFw2
