If you use an LPG connection, you just have 5 more days left to complete your mandatory e-KYC verification. The deadline for LPG Cylinder e-KYC is August 23, 2026, and missing it would lead to your domestic LPG connection being temporarily suspended. You may also stop receiving your LPG subsidy until the verification is completed. And this is the very reason consumers are rushing to complete their LPG Cylinder e-KYC before the deadline ends.<\/p>\n
However, many consumers are still struggling to complete the Aadhaar-based biometric authentication due to repeated technical glitches and app failures. Users of Indane, HP Gas and Bharat Gas have reported difficulties while trying to complete e-KYC through the respective apps and Aadhaar FaceRD.<\/p>\n
AI-generated summary, reviewed by editors<\/p>\n
Former Chief Election Commissioner SY Quraishi is among those who have faced difficulties with the process, saying he has been unable to complete his Indane e-KYC for nearly a month.<\/p>\n
Taking to X, he wrote,''For one month I have been trying to update my ekyc but app fails every time. Toll free call is always out of order. Phy visit is not possible for old people. Keep getting threat of elimination. Please advise. @indane_gas @indanegasonline.''<\/p>\n
His post has brought attention to the difficulties faced by consumers when digital verification does not work and other avenues for assistance are inaccessible.<\/p>\n
Quraishi has sought clarification and assistance from Indane over the issue, particularly over the repeated warnings regarding his LPG connection.<\/p>\n
The Oil Marketing Companies (OMCs) had asked eligible LPG consumers to complete biometric Aadhaar authentication by August 23, 2026, to ensure uninterrupted LPG services. However, the requirement applies only to households that had not completed their e-KYC earlier. The Oil Ministry has also clarified that consumers who have already completed LPG e-KYC is not required again.<\/p>\n
Here are the simple steps to follow for Indane e-KYC. Most other Oil marketing companies' (OMCs) apps ideally follow the same rule.<\/p>\n
Indane e-KYC Not Working? Here's How LPG Consumers Can Fix App Failures<\/p>\n
Thousands of domestic cooking gas consumers across India have reported server timeouts, app crashes, and failed biometric scans while attempting to complete mandatory Aadhaar e-KYC. If you are facing persistent glitches on the IndianOil ONE or Aadhaar FaceRD applications, here is a complete guide on how to troubleshoot the app and finish your verification.<\/p>\n
To complete your e-KYC from home, ensure you follow this exact sequence using an Android smartphone:<\/p>\n
Download the Aadhaar FaceRD App (developed by UIDAI) from the Google Play Store. Note: FaceRD is a background security engine, so it will not display a launcher icon on your home screen.<\/p>\n
Setup and App Permissions
\nOpen IndianOil ONE and grant permissions for Camera and Location when prompted.<\/p>\n
Log in using your registered LPG mobile number.<\/p>\n